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Avaya Supporting IP Office Platform Release 11 -78200C

Location: Varies
Venue: Varies
Dates/Times: Varies
Registration Fee: $1795.00
This course is designed for individuals responsible for the day-to-day operation and support of an IP Office™ Platform Solution.

 Date Location  Time  Register
This will be offered again in the fall  Virtual  9:00 am - 5:00 pm ET  

This is a three-day, instructor-led class with interactive instructor lectures followed by hands-on practical lab exercises. This course is recommended for students preparing to take the ACSS-3000 IP Office Platform credential exam.  

This is an advanced course, and prior to attending students should have completed the five-day, Avaya IP Office Basic Integration and Configuration 77200.

Recommended knowledge:

  • Intermediate knowledge of Voice over IP (VOIP) technology
  • Intermediate knowledge of session internet protocol (SIP)
  • AIPS-4000 IP Office™ platform credential

Key Objectives for this offer include the ability to:

  • Identify the disciplines of problem analysis, hypothesis development and testing, remediation and prevention
  • Break down the stages associated with the eight disciplines of problem solving
  • Given multiple scenarios, analyze the problem, and collect data
  • Apply the troubleshooting methodology to solve a Core scenario problem
  • Recreate the problem using Avaya IP Office client applications
  • Trace calls with the IP Office monitor, system status application, and Wireshark
  • Identify and prepare log files for troubleshooting analyses
  • Practice the use of knowledge-based articles to solve issues