Posted 04/29/2020 by
During a recent Q&A, I had the pleasure of talking with John Brookbank—Vice President of Americas Distribution Sales for Cisco—about the company’s 70-billion-dollar business in the US, Canada, and Latin America, and how working remotely during the COVID-19 pandemic has affected both Cisco employees and customers.
Posted 04/28/2020 by
It’s a fair bet that no patient has ever gone to their healthcare provider and said, “I need to buy an x-ray” or “I’m shopping for casts.” People go to the emergency room, or make an appointment to see their doctor, because they have a problem. They might be experiencing pain, shortness of breath, fatigue, or another pressing issue. And while ultimately there will be payment for services and products, most medical professionals would never consider their patients to be customers. Rather, patients go to their healthcare provider, the medical expert, to diagnose and advise them of what they need to treat their symptoms, to cure their illness, and solve their problem.
Posted 11/19/2019 by
As parents, we’re always seeking to keep our children safe. The world they’re growing up in today is unlike the one we knew. The times have changed, and so have the dangers. But with this change has also come evolving technologies and solutions that can help keep our children safe, even when we’re not there. When appropriately and strategically deployed in schools, physical security solutions could deter bullying, vandalism, acts of violence and even unhealthy and risky behaviors such as vaping (yes, there are now “vape detectors” that can detect nicotine vapor not discerned by smoke detectors).
Posted 09/13/2019 by
Healthcare risks are frightening. A baby is misidentified at birth, or when being discharged from the hospital to go home. A patient is given the wrong medication, and has an allergic reaction. A message doesn’t get from the medical staff to a doctor in sufficient time to deal with an emergency. These are only three of the risks that can be reduced in—or even eliminated from— today’s healthcare settings, simply by using the right barcode scanner. But how do you choose the right scanner for your customer? Looking at how they’ll be employed is a good place to start.
Posted 04/05/2019 by
Warehouse environments—or any rugged environment, for that matter—present specific business challenges that must be addressed. Warehouses, for example, can be inefficient, especially when there are major jumps in volume that occur before systems and infrastructure can be updated. And higher customer demand can take its toll on warehouse employees, as they try to keep up while using outdated processes and technologies. These issues can cause errors in processing orders, increased labor costs, and inferior efficiency—all of which can lead to reduced customer satisfaction. When customers aren’t happy, they often seek new partners they believe will provide better quality service.