ScanSource Communications®, a leading value-added distributor of voice, video and data communications solutions and a sales unit of ScanSource Inc., announced today that it will extend its training offerings in Europe through its ScanSource University program. ScanSource University is part of the distributor’s ongoing efforts to support reseller partners with personal and comprehensive training. These trainings will be open to all reseller partners, irrespective of their business location in Europe.
Seven new courses for Avaya have recently been made available. ScanSource University’s training capabilities now include nine Technical and five Sales workshops, which are regularly scheduled in various locations throughout Europe.
“We are delighted to significantly extend our Avaya training offerings across Europe. Reseller partners will be able to benefit from our highly skilled instructors who are all product and solution experts in their own right, holding vendor certifications in all of the solutions areas they teach,” said Iain Murdoch, business development manager, University and Services for ScanSource Communications, Europe. “These training programs are instrumental in developing and reinforcing the experience and knowledge of our partners’ Sales and Technical staff, enabling them to become as self-sufficient as possible with the Avaya solutions they sell and support.”
ScanSource Communications is committed to providing reseller partners with the necessary tools and support to be successful. A key component is to invest in its partners by offering comprehensive training programs in order to enable resellers to enhance their expertise in the solutions they offer. The new Avaya courses will also provide in-depth Sales and Technical training on IP Office, Avaya Networking, Avaya Contact Center Select and IP Office Contact Center (IPOCC) solutions.
ScanSource Communications has been a long-time channel partner of Avaya and leading distributor of the company’s communications solutions. ScanSource University is also a founding member of the Avaya Learning Partner Program (ALPP) both in the United States and across Europe. Avaya is a leading provider of solutions that enable customer and team engagement across multiple channels and devices. ScanSource recently expanded its relationship with Avaya in Europe to include the Netherlands, Belgium and Luxembourg.
“ScanSource Communications does an excellent job providing resellers with convenient access to training on Avaya’s solutions,” said Craig Skelton, EU distribution sales lead, Avaya. “The better trained our resellers are the better able they are to deliver the high-level service and support customers demand. We view ScanSource University as a route to better informed partners and more satisfied customers.”
To learn more about ScanSource University and its training offerings, please visit http://www.scansourcecommunications.eu/en/training/scansource-university.
About ScanSource Communications
ScanSource Communications is a leading distributor of voice and data communications solutions, including unified communications, network infrastructure and IP voice solutions. The distributor provides a full suite of value-added services in support of these solutions, including highly trained technical and pre-sales support, financial assistance in expanding resellers’ purchasing power, in-depth training and education through ScanSource University, and channel marketing solutions. The company’s vendor partners include Avaya, ShoreTel and SpectraLink. The distributor sells only to resellers and is a sales unit of international value-added distributor ScanSource, Inc. [NASDAQ: SCSC].